Customer Care
and Service Team

When you buy a home with Alturas Homes, you build a relationship that will last long after your home is purchased. We are proud of the care and quality built into each home and our warranty coverage provides our homeowners the peace of mind they expect.

What can we help you with today?

We have a new homeowner login portal! Log in to your account or get your log in info here. If not, find out more below on how we can help you!

Maintenance or Warranty?

Wondering if your issue is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and categorized them as covered by your home warranty, or a homeowner maintenance responsibility. Still have questions? Let us know, and one of our representatives will be happy to assist you.

Warranty Emergency

  • No heat or air conditioning
  • Gas smell in the home
  • Sewer backups
  • Water leaks that cannot be turned off at the source*

Emergency items include anything to do with water or electrical issues.


*Emergency water leak: Major water coming from walls, floor, etc.

Non-emergency water leak: Toilet leaking but can be turned off at the waterline.

Have an emergency issue? Email us at and submit your claim through the.

Homeowner Maintenance

  • Adjusting your sprinkler heads for better coverage
  • Proper landscape watering and yard maintenance
  • Accidental cutting of sprinkler, phone, or cable lines
  • Concrete cracks
  • Changing HVAC filters and vacuuming air vents regularly
  • Interior and exterior caulking
  • Paint touch ups from normal wear and tear
  • Grout cracks
  • Rodent or insect problems