One of the most important aspects of the Alturas Homes Experience is our warranty program. We stand behind our product and will be there to help you long after your home is purchased. It is just one of the many things that sets us apart from other home builders.
In order to provide you (our valued homeowner) with exceptional service and support after your home purchase, we ask that you please follow our warranty process:
30 Day Warranty - An Alturas Homes Customer Care Representative will automatically contact you via your email address on file thirty (30) days after you move in to remind you to submit your request for any warranty service you may need. This thirty (30) day period allows you sufficient time to become settled in your new home and compile a list of any items that may need to be addressed after thirty (30) days of occupancy.
11 Month Warranty - Near the end of your eleventh month of ownership, we will review any outstanding warranty issues you may have with your new home. Please reach out to us within this time frame if there is anything you would like Alturas to address before your One-Year warranty expires.
Please use the online form to submit warranty requests. All warranty requests MUST include photos. Requests made without photos cannot be accepted.
In order to minimize warranty visits and for your convenience, we ask that you please refrain from submitting any warranty items outside of your 30 day or 11 month periods. We assure you that everything will be taken care of before your one year warranty expires.
In case of emergency, pleasecontact usor contact your homeowner's insurance company, the fire department, or other appropriate emergency service personnel (gas company, electric company, etc.) as appropriate. We consider emergency items those which make the home uninhabitable or may result in damage, such as plumbing, heating, and electrical issues. If you are having problems with your heating or cooling system, please contact the HVAC contractor. Their information is located on a sticker on the furnace.
All Alturas Homes new construction homes are covered by a Limited Home Warranty, which is explained in further detail in your homeowner manual and the Limited Home Warranty document provided to you before closing. These documents are important resources that not only provide warranty guidelines and the warranty submission processes, but also contain information on new home maintenance.